380 lines
11 KiB
Groff
380 lines
11 KiB
Groff
.\" -*- nroff -*-
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.\" ---------------------------------------------------------------------------
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.\" man page for send-pr (by Heinz G. Seidl, hgs@cygnus.com)
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.\" updated Feb 1993 for GNATS 3.00 by Jeffrey Osier, jeffrey@cygnus.com
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.\"
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.\" This file is part of the Problem Report Management System (GNATS)
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.\" Copyright 1992 Cygnus Support
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.\"
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.\" This program is free software; you can redistribute it and/or
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.\" modify it under the terms of the GNU General Public
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.\" License as published by the Free Software Foundation; either
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.\" version 2 of the License, or (at your option) any later version.
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.\"
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.\" This program is distributed in the hope that it will be useful,
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.\" but WITHOUT ANY WARRANTY; without even the implied warranty of
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.\" MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
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.\" General Public License for more details.
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.\"
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.\" You should have received a copy of the GNU Library General Public
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.\" License along with this program; if not, write to the Free
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.\" Software Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA
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.\"
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.\" ---------------------------------------------------------------------------
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.nh
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.TH SEND-PR 1 xVERSIONx "February 1993"
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.SH NAME
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send-pr \- send problem report (PR) to a central support site
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.SH SYNOPSIS
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.B send-pr
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[
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.I site
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]
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[
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.B \-f
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.I problem-report
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]
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[
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.B \-t
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.I mail-address
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]
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.br
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.in +0.8i
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[
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.B \-P
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]
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[
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.B \-L
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]
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[
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.B \-\-request-id
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]
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[
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.B \-V
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]
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.SH DESCRIPTION
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.B send-pr
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is a tool used to submit
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.I problem reports
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.\" SITE ADMINISTRATORS - change this if you use a local default
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(PRs) to a central support site. In most cases the correct
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.I site
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will be the default. This argument indicates the support site which
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is responsible for the category of problem involved. Some sites may
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use a local address as a default.
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.I site
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values are defined by using the
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.BR aliases (5).
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.LP
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.B send-pr
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invokes an editor on a problem report template (after trying to fill
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in some fields with reasonable default values). When you exit the
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editor,
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.B send-pr
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sends the completed form to the
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.I Problem Report Management System
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(\fBGNATS\fR) at a central support site. At the support site, the PR
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is assigned a unique number and is stored in the \fBGNATS\fR database
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according to its category and submitter-id. \fBGNATS\fR automatically
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replies with an acknowledgement, citing the category and the PR
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number.
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.LP
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To ensure that a PR is handled promptly, it should contain your (unique)
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\fIsubmitter-id\fR and one of the available \fIcategories\fR to identify the
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problem area. (Use
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.B `send-pr -L'
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to see a list of categories).
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NetBSD does not use unique \fIsubmitter-id\fR's - all PR's use the
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default value of
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.B `net'
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for this field.
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.\" .LP
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.\" The
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.\" .B send-pr
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.\" template at your site should already be customized with your
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.\" submitter-id (running `\|\fBinstall-sid\fP \fIsubmitter-id\fP\|' to
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.\" accomplish this is part of the installation procedures for
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.\" .BR send-pr ).
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.\" If this hasn't been done, see your system administrator for your
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.\" submitter-id, or request one from your support site by invoking
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.\" .B `send-pr \-\-request\-id'.
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.\" If your site does not distinguish between different user sites, or if
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.\" you are not affiliated with the support site, use
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.\" .B `net'
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.\" for this field.
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.LP
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The more precise your problem description and the more complete your
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information, the faster your support team can solve your problems.
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.SH OPTIONS
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.TP
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.BI \-f " problem-report"
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specify a file (\fIproblem-report\fR) which already contains a
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complete problem report.
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.B send-pr
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sends the contents of the file without invoking the editor. If
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the value for
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.I problem-report
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is
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.BR `\|\-\|' ,
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then
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.B send-pr
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reads from standard input.
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.TP
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.BI \-t " mail-address"
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Change mail address at the support site for problem reports. The
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default
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.I mail-address
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is the address used for the default
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.IR site .
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Use the
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.I site
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argument rather than this option in nearly all cases.
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.TP
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.B \-P
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print the form specified by the environment variable
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.B PR_FORM
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on standard output. If
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.B PR_FORM
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is not set, print the standard blank PR template. No mail is sent.
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.TP
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.B -L
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print the list of available categories. No mail is sent.
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.TP
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.B \-\-request\-id
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sends mail to the default support site, or
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.I site
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if specified, with a request for your
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.IR submitter-id .
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If you are
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not affiliated with
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.IR site ,
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use a
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.I submitter-id
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of
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.BR net \|'.
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.TP
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.B \-V
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Display the
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.B send-pr
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version number.
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.LP
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Note: use
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.B send-pr
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to submit problem reports rather than mailing them directly. Using
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both the template and
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.B send-pr
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itself will help ensure all necessary information will reach the
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support site.
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.SH ENVIRONMENT
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.TP
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.SM GNATS_ROOT
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If the file $GNATS_ROOT/gnats-adm/config exists then it is used
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to provide newer configuration information. The default value
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is the empty string.
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.TP
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.SM LOGNAME
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Sets the default for the From and Reply-To fields of the problem report.
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Defaults to $USER if not set.
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.TP
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.SM NAME
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Sets the default for the Originator field of the problem report.
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If not set, then the file $HOME/.fullname is used. If
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$HOME/.fullname is not present, then an attempt is made to query
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the password file for a full name.
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.TP
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.SM ORGANIZATION
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The name of a file which contains the default for the Organization field
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of the problem report.
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.TP
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.SM PR_FORM
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If this is set, then its value is used as the file name of the template for
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your problem-report editing session. You can use this to start with a
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partially completed form (for example, a form with the identification
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fields already completed).
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.TP
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.SM REPLYTO
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Sets the default for the Reply-To field of the problem report. If not
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set, then it defaults to $LOGNAME.
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.TP
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.SM TMPDIR
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Specifies the temporary directory used for creating the problem report.
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This directory must exist with write permissions. Defaults to /tmp if
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not specified.
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.TP
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.SM USER_GNATS_SITE
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Used to set the default site you are reporting bugs to. Defaults to
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netbsd if not specified.
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.TP
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.SM VISUAL
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Specifies the editor to invoke on the template. If not set, then the
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variable EDITOR is used. If neither VISUAL nor EDITOR are
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set, then
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.BR vi (1)
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is used.
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.SH "HOW TO FILL OUT A PROBLEM REPORT"
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Problem reports have to be in a particular form so that a program can
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easily manage them. Please remember the following guidelines:
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.IP \(bu 3m
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describe only
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.B one problem
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with each problem report.
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.IP \(bu 3m
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For follow-up mail, use the same subject line as the one in the automatic
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acknowledgent. It consists of category, PR number and the original synopsis
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line. This allows the support site to relate several mail messages to a
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particular PR and to record them automatically.
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.IP \(bu 3m
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Please try to be as accurate as possible in the subject and/or synopsis line.
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.IP \(bu 3m
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The subject and the synopsis line are not confidential. This is
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because open-bugs lists are compiled from them. Avoid confidential
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information there.
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.LP
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The
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.B severity
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field is to indicate the severity of the problem.
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The accepted values are:
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.IP \fBcritical\fR
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The product, component or concept is completely non-operational or some
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essential functionality is missing (e.g. kernel panic or program core dumps).
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No workaround is known.
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.IP \fBserious\fR
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The product, component or concept is not working properly or significant
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functionality is missing.
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Problems that would otherwise be considered
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.B critical
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are rated
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.B serious
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when a workaround is known.
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.IP \fBnon-critical\fR
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The product, component or concept is working in general, but lacks
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features, has irritating behavior, does something wrong, or doesn't
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match its documentation.
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.LP
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The default value is
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.B serious.
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.LP
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The
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.B priority
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field specifies
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how soon the problem report submitter requires a solution.
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The accepted values are:
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.IP \fBhigh\fR
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A solution is needed as soon as possible.
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.IP \fBmedium\fR
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The problem should be solved in the next release.
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.IP \fBlow\fR
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The problem should be solved in a future release.
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.LP
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The default value is
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.B medium.
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.LP
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The
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.B class
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of a problem report can be one of the following:
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.IP \fBsw-bug\fR
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A general software problem (
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.I `sw'
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stands for
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.I "software"
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).
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.IP \fBdoc-bug\fR
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A problem with the manual pages or other documentation.
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.IP \fBchange-request\fR
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A request for a change from existing behavior that is not a bug
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("It's nice, but it would be better if ...").
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.IP \fBsupport\fR
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A support problem or question.
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.LP
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The default value is
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.B sw-bug.
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.LP
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See the GNU
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.B Info
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file
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.B send-pr.info
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or the document \fIReporting Problems With send-pr\fR\ for detailed
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information on reporting problems
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.SH "HOW TO SUBMIT TEST CASES, CODE, ETC."
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Submit small code samples with the PR. Contact the support site for
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instructions on submitting larger test cases and problematic source
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code.
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.SH FILES
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.SM /tmp/p$$
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copy of PR used in editing session
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.TP
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.SM /tmp/pf$$
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copy of empty PR form, for testing purposes
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.TP
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.SM /tmp/pbad$$
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file for rejected PRs
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.TP
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.SM $HOME/.fullname
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Contains the default for the Originator field of the problem
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report if $NAME is not set
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.TP
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.SM $HOME/.organization
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Contains the default for the Organization field of the problem
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report if $ORGANIZATION is not set.
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.TP
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.SM $HOME/.signature
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Contains the default for the Organization field of the problem
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report if $ORGANIZATION is not set and $HOME/.organization does
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not exist.
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.SH EMACS USER INTERFACE
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An Emacs user interface for
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.B send-pr
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with completion of field values is part of the
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.B send-pr
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distribution (invoked with
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.BR "M-x send-pr" ).
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See the file
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.B send-pr.info
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or the ASCII file
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.B INSTALL
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in the top level directory of the distribution for configuration and
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installation information. The Emacs LISP template file is
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.B send-pr-el.in
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and is installed as
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.BR send-pr.el .
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.SH INSTALLATION AND CONFIGURATION
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See
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.B send-pr.info
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or
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.B INSTALL
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for installation instructions.
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.SH SEE ALSO
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.I Reporting Problems Using send-pr
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(also installed as the GNU Info file
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.BR send-pr.info ).
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.\" .LP
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.\" .BR gnats (l),
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.\" .BR query-pr (1),
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.\" .BR edit-pr (1),
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.\" .BR gnats (8),
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.\" .BR queue-pr (8),
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.\" .BR at-pr (8),
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.\" .BR mkcat (8),
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.\" .BR mkdist (8).
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.SH AUTHORS
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Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
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Support)
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.SH COPYING
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Copyright (c) 1992, 1993 Free Software Foundation, Inc.
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.PP
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Permission is granted to make and distribute verbatim copies of
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this manual provided the copyright notice and this permission notice
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are preserved on all copies.
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.PP
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Permission is granted to copy and distribute modified versions of this
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manual under the conditions for verbatim copying, provided that the
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entire resulting derived work is distributed under the terms of a
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permission notice identical to this one.
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.PP
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Permission is granted to copy and distribute translations of this
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manual into another language, under the above conditions for modified
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versions, except that this permission notice may be included in
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translations approved by the Free Software Foundation instead of in
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the original English.
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