2fb7d669c3
Added missing files & configuration grot so that NetBSD who are not connected to the net, but have a net connection on another machine can submit bugs.
44 lines
2.0 KiB
Plaintext
44 lines
2.0 KiB
Plaintext
send-pr - sends bug reports to a central support site
|
|
|
|
`send-pr' uses electronic mail to submit support questions and
|
|
software bugs to a central site. No piece of software is perfect, and
|
|
software organizations understand this `send-pr' is designed to allow
|
|
users who have problems to submit reports of these problems to sites
|
|
responsible for supporting the software in question, in a defined form
|
|
which can be read by an electronically managed database.
|
|
|
|
`send-pr' is part of a suite of programs known collectively as GNATS,
|
|
an acronym for Problem Report Management System. GNATS consists of
|
|
several programs which, used in concert, formulate and partially
|
|
administer a database of Problem Reports, or PRs, at a central support
|
|
site. A PR goes through several states in its lifetime; GNATS tracks
|
|
the PR and all information associated with it through each state and
|
|
finally acts as an archive for PRs which have been resolved.
|
|
|
|
The same engine can be used to submit bugs to any number of support
|
|
sites by setting up aliases for each of them; `send-pr' error-checks
|
|
each PR as it is sent to be sure that the category specified matches a
|
|
category supported by the site in question.
|
|
|
|
`send-pr' invokes an editor on a problem report template (after trying
|
|
to fill in some fields with reasonable default values). When you exit
|
|
the editor, `send-pr' sends the completed form to the support site.
|
|
At the support site, the PR is assigned a unique number and is stored
|
|
in the GNATS database according to its category and customer-id. GNATS
|
|
automatically replies with an acknowledgement, citing the category and
|
|
the PR number.
|
|
|
|
See the Texinfo file `send-pr.texi' or the Info file `send-pr.info'
|
|
for detailed installation and usage information.
|
|
|
|
See the file MANIFEST for a list of the files which should have
|
|
accompanied this distribution.
|
|
|
|
See `send-pr.texi', `send-pr.info', or the file INSTALL for the
|
|
installation procedure for `send-pr'.
|
|
|
|
|
|
Copyright (c) 1993, Free Software Foundation, Inc.
|
|
See the file COPYING for copyright information concerning this
|
|
distribution and all its components.
|