227 lines
6.9 KiB
Perl
227 lines
6.9 KiB
Perl
|
.\" Copyright (c) 1983, 1993
|
||
|
|
.\" The Regents of the University of California. All rights reserved.
|
||
|
|
.\"
|
||
|
|
.\" Redistribution and use in source and binary forms, with or without
|
||
|
|
.\" modification, are permitted provided that the following conditions
|
||
|
|
.\" are met:
|
||
|
|
.\" 1. Redistributions of source code must retain the above copyright
|
||
|
|
.\" notice, this list of conditions and the following disclaimer.
|
||
|
|
.\" 2. Redistributions in binary form must reproduce the above copyright
|
||
|
|
.\" notice, this list of conditions and the following disclaimer in the
|
||
|
|
.\" documentation and/or other materials provided with the distribution.
|
||
|
|
.\" 3. All advertising materials mentioning features or use of this software
|
||
|
|
.\" must display the following acknowledgement:
|
||
|
|
.\" This product includes software developed by the University of
|
||
|
|
.\" California, Berkeley and its contributors.
|
||
|
|
.\" 4. Neither the name of the University nor the names of its contributors
|
||
|
|
.\" may be used to endorse or promote products derived from this software
|
||
|
|
.\" without specific prior written permission.
|
||
|
|
.\"
|
||
|
|
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND
|
||
|
|
.\" ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
|
||
|
|
.\" IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
|
||
|
|
.\" ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE
|
||
|
|
.\" FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
|
||
|
|
.\" DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
|
||
|
|
.\" OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
|
||
|
|
.\" HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
|
||
|
|
.\" LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
|
||
|
|
.\" OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
|
||
|
|
.\" SUCH DAMAGE.
|
||
|
|
.\"
|
||
|
|
.\" @(#)7.t 8.1 (Berkeley) 6/8/93
|
||
|
|
.\"
|
||
|
|
.NH 1
|
||
|
|
Troubleshooting
|
||
|
|
.PP
|
||
|
|
There are several messages that may be generated by the
|
||
|
|
the line printer system. This section
|
||
|
|
categorizes the most common and explains the cause
|
||
|
|
for their generation. Where the message implies a failure,
|
||
|
|
directions are given to remedy the problem.
|
||
|
|
.PP
|
||
|
|
In the examples below, the name
|
||
|
|
.I printer
|
||
|
|
is the name of the printer from the
|
||
|
|
.I printcap
|
||
|
|
database.
|
||
|
|
.NH 2
|
||
|
|
LPR
|
||
|
|
.SH
|
||
|
|
lpr: \fIprinter\fP\|: unknown printer
|
||
|
|
.IP
|
||
|
|
The
|
||
|
|
.I printer
|
||
|
|
was not found in the
|
||
|
|
.I printcap
|
||
|
|
database. Usually this is a typing mistake; however, it may indicate
|
||
|
|
a missing or incorrect entry in the /etc/printcap file.
|
||
|
|
.SH
|
||
|
|
lpr: \fIprinter\fP\|: jobs queued, but cannot start daemon.
|
||
|
|
.IP
|
||
|
|
The connection to
|
||
|
|
.I lpd
|
||
|
|
on the local machine failed.
|
||
|
|
This usually means the printer server started at
|
||
|
|
boot time has died or is hung. Check the local socket
|
||
|
|
/dev/printer to be sure it still exists (if it does not exist,
|
||
|
|
there is no
|
||
|
|
.I lpd
|
||
|
|
process running).
|
||
|
|
Usually it is enough to get a super-user to type the following to
|
||
|
|
restart
|
||
|
|
.IR lpd .
|
||
|
|
.DS
|
||
|
|
% /usr/lib/lpd
|
||
|
|
.DE
|
||
|
|
You can also check the state of the master printer daemon with the following.
|
||
|
|
.DS
|
||
|
|
% ps l`cat /usr/spool/lpd.lock`
|
||
|
|
.DE
|
||
|
|
.IP
|
||
|
|
Another possibility is that the
|
||
|
|
.I lpr
|
||
|
|
program is not set-user-id to \fIroot\fP, set-group-id to group \fIdaemon\fP.
|
||
|
|
This can be checked with
|
||
|
|
.DS
|
||
|
|
% ls \-lg /usr/ucb/lpr
|
||
|
|
.DE
|
||
|
|
.SH
|
||
|
|
lpr: \fIprinter\fP\|: printer queue is disabled
|
||
|
|
.IP
|
||
|
|
This means the queue was turned off with
|
||
|
|
.DS
|
||
|
|
% lpc disable \fIprinter\fP
|
||
|
|
.DE
|
||
|
|
to prevent
|
||
|
|
.I lpr
|
||
|
|
from putting files in the queue. This is normally
|
||
|
|
done by the system manager when a printer is
|
||
|
|
going to be down for a long time. The
|
||
|
|
printer can be turned back on by a super-user with
|
||
|
|
.IR lpc .
|
||
|
|
.NH 2
|
||
|
|
LPQ
|
||
|
|
.SH
|
||
|
|
waiting for \fIprinter\fP to become ready (offline ?)
|
||
|
|
.IP
|
||
|
|
The printer device could not be opened by the daemon.
|
||
|
|
This can happen for several reasons,
|
||
|
|
the most common is that the printer is turned off-line.
|
||
|
|
This message can also be generated if the printer is out
|
||
|
|
of paper, the paper is jammed, etc.
|
||
|
|
The actual reason is dependent on the meaning
|
||
|
|
of error codes returned by system device driver.
|
||
|
|
Not all printers supply enough information
|
||
|
|
to distinguish when a printer is off-line or having
|
||
|
|
trouble (e.g. a printer connected through a serial line).
|
||
|
|
Another possible cause of this message is
|
||
|
|
some other process, such as an output filter,
|
||
|
|
has an exclusive open on the device. Your only recourse
|
||
|
|
here is to kill off the offending program(s) and
|
||
|
|
restart the printer with
|
||
|
|
.IR lpc .
|
||
|
|
.SH
|
||
|
|
\fIprinter\fP is ready and printing
|
||
|
|
.IP
|
||
|
|
The
|
||
|
|
.I lpq
|
||
|
|
program checks to see if a daemon process exists for
|
||
|
|
.I printer
|
||
|
|
and prints the file \fIstatus\fP located in the spooling directory.
|
||
|
|
If the daemon is hung, a super user can use
|
||
|
|
.I lpc
|
||
|
|
to abort the current daemon and start a new one.
|
||
|
|
.SH
|
||
|
|
waiting for \fIhost\fP to come up
|
||
|
|
.IP
|
||
|
|
This implies there is a daemon trying to connect to the remote
|
||
|
|
machine named
|
||
|
|
.I host
|
||
|
|
to send the files in the local queue.
|
||
|
|
If the remote machine is up,
|
||
|
|
.I lpd
|
||
|
|
on the remote machine is probably dead or
|
||
|
|
hung and should be restarted as mentioned for
|
||
|
|
.IR lpr .
|
||
|
|
.SH
|
||
|
|
sending to \fIhost\fP
|
||
|
|
.IP
|
||
|
|
The files should be in the process of being transferred to the remote
|
||
|
|
.IR host .
|
||
|
|
If not, the local daemon should be aborted and started with
|
||
|
|
.IR lpc .
|
||
|
|
.SH
|
||
|
|
Warning: \fIprinter\fP is down
|
||
|
|
.IP
|
||
|
|
The printer has been marked as being unavailable with
|
||
|
|
.IR lpc .
|
||
|
|
.SH
|
||
|
|
Warning: no daemon present
|
||
|
|
.IP
|
||
|
|
The \fIlpd\fP process overseeing
|
||
|
|
the spooling queue, as specified in the ``lock'' file
|
||
|
|
in that directory, does not exist. This normally occurs
|
||
|
|
only when the daemon has unexpectedly died.
|
||
|
|
The error log file for the printer and the \fIsyslogd\fP logs
|
||
|
|
should be checked for a
|
||
|
|
diagnostic from the deceased process.
|
||
|
|
To restart an \fIlpd\fP, use
|
||
|
|
.DS
|
||
|
|
% lpc restart \fIprinter\fP
|
||
|
|
.DE
|
||
|
|
.SH
|
||
|
|
no space on remote; waiting for queue to drain
|
||
|
|
.IP
|
||
|
|
This implies that there is insufficient disk space on the remote.
|
||
|
|
If the file is large enough, there will never be enough space on
|
||
|
|
the remote (even after the queue on the remote is empty). The solution here
|
||
|
|
is to move the spooling queue or make more free space on the remote.
|
||
|
|
.NH 2
|
||
|
|
LPRM
|
||
|
|
.SH
|
||
|
|
lprm: \fIprinter\fP\|: cannot restart printer daemon
|
||
|
|
.IP
|
||
|
|
This case is the same as when
|
||
|
|
.I lpr
|
||
|
|
prints that the daemon cannot be started.
|
||
|
|
.NH 2
|
||
|
|
LPD
|
||
|
|
.PP
|
||
|
|
The
|
||
|
|
.I lpd
|
||
|
|
program can log many different messages using \fIsyslogd\fP\|(8).
|
||
|
|
Most of these messages are about files that can not
|
||
|
|
be opened and usually imply that the
|
||
|
|
.I printcap
|
||
|
|
file or the protection modes of the files are
|
||
|
|
incorrect. Files may also be inaccessible if people
|
||
|
|
manually manipulate the line printer system (i.e. they
|
||
|
|
bypass the
|
||
|
|
.I lpr
|
||
|
|
program).
|
||
|
|
.PP
|
||
|
|
In addition to messages generated by
|
||
|
|
.IR lpd ,
|
||
|
|
any of the filters that
|
||
|
|
.I lpd
|
||
|
|
spawns may log messages using \fIsyslogd\fP or to the error log file
|
||
|
|
(the file specified in the \fBlf\fP entry in \fIprintcap\fP\|).
|
||
|
|
.NH 2
|
||
|
|
LPC
|
||
|
|
.PP
|
||
|
|
.SH
|
||
|
|
couldn't start printer
|
||
|
|
.IP
|
||
|
|
This case is the same as when
|
||
|
|
.I lpr
|
||
|
|
reports that the daemon cannot be started.
|
||
|
|
.SH
|
||
|
|
cannot examine spool directory
|
||
|
|
.IP
|
||
|
|
Error messages beginning with ``cannot ...'' are usually because of
|
||
|
|
incorrect ownership or protection mode of the lock file, spooling
|
||
|
|
directory or the
|
||
|
|
.I lpc
|
||
|
|
program.
|